// for product & support teams
Hear what customers say when you're not asking.
Surface complaints, feature requests and praise from across the internet — not just the surveys people bother to fill in.
// the brief
Customer & product feedback
Your most honest feedback isn't in a survey — it's in the posts, threads and comments people write when they're not talking to you directly. Babel42 collects that conversation across multiple networks, scores its sentiment and tags the recurring themes, so you can catch a broken release early, spot the feature everyone keeps asking for, and route the unhappy customer to support before they churn.
Catch issues early
Get alerted when negative sentiment or a recurring complaint starts climbing — before it reaches your inbox.
Find feature requests
Spot the themes people ask for again and again, ranked by how often they come up.
Close the loop
Surface unhappy customers and reach out, and see praise worth amplifying.