Review monitoring
Review monitoring: Trustpilot and Google reviews, with sentiment
Reviews are the most direct feedback a business gets, and they are spread across sites you do not check every day. Babel42 collects the reviews of your business from Trustpilot and Google, twice a day, and puts them next to everything else people say about you.
Each review keeps its star rating, and AI reads the text too. A three-star review that praises the product and slams the delivery tells you more than the number does.
Reviews are on paid plans, from $29 a month
How review monitoring works
| Plans | Paid plans, from Starter at $29 a month. |
|---|---|
| Sites | Trustpilot and Google reviews. |
| Setup | You confirm which business is yours, so the reviews belong to you and not a company with a similar name. |
| How fresh | Every 12 hours, on every plan. |
| What is kept | The review text, its star rating, the date and a sentiment score. |
| Sentiment | AI scores every mention we collect as positive, neutral or negative, with a confidence figure. Included on every plan. |
Why star ratings are not enough
An average rating hides what changed. Ratings move slowly, and a run of complaints about one thing can sit inside a steady 4.3 for weeks.
Review sentiment analysis reads the words. Babel42 scores each review's text, so you can see when the tone shifts before the average does, and read the reviews behind the shift.
What to do with your reviews
The value is in reading reviews as a set, not one at a time.
Find the repeat complaint
Ask Babel42's AI for a read on your reviews and it names the themes that keep coming up.
Reply faster
Reviews from both sites arrive in one feed, so none waits a week for a reply.
Compare with social
See whether the complaint in your reviews is also showing up on social media and in the forums.
Report the trend
Sentiment by week, next to rating by week, is a customer-experience report built for you.
What review monitoring cannot see
Sites other than Trustpilot and Google. Reviews on marketplaces, app stores or niche review sites are not included yet.
A business you have not confirmed. The confirm step is there so you only ever see your own reviews.
Keyword lists, from a demo project: group reviews and mentions by product, feature or complaint.
Reviews next to the wider conversation
Reviews is one source in Babel42's social listening tool. One monitor can watch it alongside the other networks you pick, and the results land in the same dashboard, with the same sentiment scoring and alerts. New to the idea? Start with what social listening is.
Reviews monitoring, answered
Which review sites does Babel42 monitor?
Trustpilot and Google reviews. You confirm which business is yours, and Babel42 collects its reviews from both.
Does Babel42 do review sentiment analysis?
Yes. Each review keeps its star rating, and AI also scores the text positive, neutral or negative, so you can see what people are unhappy about, not only how many stars they gave.
How often are new reviews collected?
Every 12 hours, on every plan.
Is review monitoring on the free plan?
No. Reviews are on paid plans, from Starter at $29 a month.
Other networks we cover
- Bluesky search and monitoring live from the firehose, on the free plan.
- X (Twitter) monitoring through the official API, as a paid add-on.
- YouTube monitoring for the videos that name your brand, on the free plan.
- Instagram hashtag monitoring a sampled view of the tags around your brand, on paid plans.
- News monitoring for online articles that mention you, on the free plan.